Responsible Gaming
at hm999 — Play Smart
At hm999, we believe that betting and casino games should always be a source of entertainment — never stress, debt, or distress. Our responsible gaming programme gives every Bangladesh player the tools, information, and support they need to stay in full control of their play.
hm999 Takes Responsible Gaming Seriously
We have built dedicated safeguards, tools, and support pathways into the hm999 platform so that every player across Bangladesh can enjoy our games within healthy, sustainable limits.
Six Ways hm999 Keeps You in Control
Every tool below is available free of charge to all registered hm999 players. Access them at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka (৳) to ensure you never spend beyond your personal budget. Limits take effect immediately and can only be lowered instantly — increases require a mandatory cooling-off period for your protection.
Session Time Limits
Define the maximum time you wish to spend on the hm999 platform in a single session. Once your chosen limit is reached, you will receive a clear notification and be automatically logged out, helping you maintain a healthy balance between gaming and daily life.
Time-Out (Short Break)
Need a short break from betting and casino play? Activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but betting and deposits are suspended. You can return automatically when the period expires.
Self-Exclusion
If you feel that gambling is becoming a serious problem, self-exclusion allows you to block access to your hm999 account for a minimum period of six months or permanently. Self-exclusion is irreversible for the chosen period. Contact [email protected] to activate this immediately.
Loss Limits
Set a cap on the maximum amount in ৳ you are willing to lose within a daily, weekly, or monthly period. Once your loss limit is reached, betting and casino play will be suspended for the remainder of the period, preventing further financial impact during a losing run.
Reality Check Reminders
Enable periodic in-session pop-up reminders that display how long you have been playing and the net result of your session. Reality checks are a gentle but effective prompt to pause, reflect, and make a conscious decision about whether to continue playing.
How to Set Your Responsible Gaming Limits
Setting up your responsible gaming preferences on hm999 takes less than two minutes. Follow the steps below or contact our support team at [email protected] and we will guide you through the process in English.
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1
Log In to Your hm999 Account
Access the hm999 platform and sign in using your registered username and password. Ensure you are on the official hm999.io site.
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2
Navigate to Account Settings
Click on your account profile icon in the top corner of the screen and select "Account Settings" from the dropdown menu.
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3
Select "Responsible Gaming"
Within Account Settings, locate the dedicated "Responsible Gaming" section. Here you will find all available tools — deposit limits, session limits, loss limits, time-out, and self-exclusion.
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Choose and Confirm Your Preferred Limits
Select the tool you wish to activate, enter your preferred limit value (in ৳ for financial limits, or hours/days for time limits), and confirm your choice. Reductions take effect immediately.
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Contact Support If You Need Help
If you have difficulty navigating the settings or need urgent assistance, email [email protected]. Our team is available around the clock to help Bangladesh players set limits, activate time-outs, or process self-exclusion requests without delay.
Signs That Gambling May Be Affecting You
Problem gambling can develop gradually and is often hard to recognise from the inside. Below are common warning signs to be aware of in yourself or someone close to you. If several of these apply, we strongly encourage you to take action immediately.
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling activity
- Chasing losses by placing larger bets to recover previous losses
- Lying to family or friends about how much time or money you spend gambling
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape personal problems, stress, or negative emotions
- Neglecting work, family, or social responsibilities because of gambling
- Repeatedly trying and failing to reduce or stop gambling
- Thinking about gambling constantly, even during unrelated activities
- Feeling a need to increase bet sizes to get the same level of excitement
Understanding Each Responsible Gaming Tool
Each tool in our responsible gaming suite has been designed with player wellbeing as the primary goal. Expand each section below to understand exactly how it works.
Deposit limits allow you to specify the maximum amount in Bangladeshi Taka (৳) you can deposit into your hm999 account within a given time frame — daily, weekly, or monthly. Once the limit is set and confirmed, hm999 will automatically block any deposit attempt that would cause your total deposits to exceed that limit within the designated period.
You may request to lower your deposit limit at any time and the change takes effect immediately. If you wish to increase a deposit limit, a mandatory cooling-off period of at least 7 days applies before the increase comes into force — this deliberate delay is a core protective measure that gives you time to reconsider.
To set a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits, or contact [email protected].
A session time limit defines the maximum number of hours and minutes you can spend actively logged in to hm999 in a single uninterrupted session. You can set limits ranging from 30 minutes up to several hours, depending on your personal preferences.
When your session time limit is approaching, hm999 will display an on-screen notification giving you advance warning. When the limit is reached, your session will be ended and you will be logged out automatically. You may log back in after a brief mandatory break of at least 60 minutes.
Session time limits are particularly useful for players who find that extended gaming sessions become difficult to step away from. Combined with reality check reminders, they are one of the most effective tools for maintaining healthy play habits.
A time-out is a temporary suspension of your hm999 account activity. You can select a time-out period of 24 hours, 3 days, 7 days, 14 days, or 30 days. During a time-out, you will not be able to place bets, play casino games, or make deposits. Your account data remains intact and any pending withdrawals will be processed as normal.
A time-out is the right choice if you feel you need a short break to reassess your gambling habits, but do not currently feel that a longer self-exclusion is necessary. At the end of the chosen period, your account access is automatically restored with no action required from you.
To activate a time-out immediately, contact [email protected]. If you feel your situation is more serious, please consider self-exclusion instead.
Self-exclusion is the most serious responsible gaming tool available on hm999 and is intended for players who believe their gambling is causing real harm to themselves or their loved ones. Self-exclusion immediately and permanently blocks access to your hm999 account for the chosen period.
Available self-exclusion periods are: 6 months, 1 year, 3 years, or permanently. During the self-exclusion period, you cannot reverse or lift the exclusion. hm999 will also suppress any marketing communications to your registered email address for the duration of the exclusion.
Any funds remaining in your account at the time of self-exclusion will be returned to you via your original deposit method (bKash, Nagad, Rocket, Upay, or bank transfer) within five business days.
A loss limit places a ceiling on the total amount in ৳ you can lose within a specified period (daily, weekly, or monthly). It is calculated as the net difference between your total wagers and any winnings returned during the period. Once your loss limit is reached, all betting and casino activity is suspended until the period resets.
Loss limits are a powerful tool for players who want to enjoy cricket betting, live casino, or slots at hm999 without the risk of losing more than they have consciously decided is acceptable. They are especially valuable during high-action events such as BPL, IPL, or T20 World Cup matches, when it can be tempting to increase stakes in response to fast-moving odds.
Like deposit limits, loss limit reductions take effect immediately, while increases require a 7-day cooling-off period.
Reality check reminders are periodic on-screen notifications that appear at a set interval during your gaming session — for example, every 30 minutes, every hour, or every 2 hours, depending on your preference. Each reminder displays your total session duration and a summary of your net win/loss position for the session.
Upon receiving a reality check, you are given the option to continue playing or to end your session. This brief moment of reflection interrupts the immersive flow of gaming and helps you make an active, conscious decision about whether to continue rather than playing on autopilot.
Research consistently shows that players who use reality check tools are better able to maintain control over the time and money they spend gambling. hm999 strongly recommends enabling reality checks for all sessions, particularly during live cricket betting events where in-play action can make time pass unnoticed.
Are You Gambling Responsibly?
Ask yourself the following questions honestly. This is not a diagnostic tool, but a starting point for reflection. If you answer "yes" to several of these questions, we encourage you to contact our support team or activate one of the responsible gaming tools described on this page.
Keeping Minors Safe
The hm999 platform is strictly for adults aged 21 years and above. We apply rigorous age and identity verification at the point of registration and during the KYC process. However, we recognise that parents and guardians play a vital role in ensuring that children do not access online gambling platforms.
- Never share your hm999 login credentials with children or young people under the age of 21.
- Always log out of your hm999 account when your device is left unattended or shared with others.
- Use parental control software on shared devices to block access to online gambling websites.
- Store devices securely and use screen lock passwords to prevent unauthorised access by minors.
- Talk openly with young people in your household about the risks associated with gambling.
- If you suspect a minor has accessed your hm999 account, contact [email protected] immediately so we can investigate and take appropriate action.
Need to Talk to Someone?
Our responsible gaming support team is available 24 hours a day, seven days a week. Email us at [email protected] with "Responsible Gaming" in the subject line. We respond within 24 hours (Bangladesh Standard Time, UTC+6) and treat all enquiries with complete confidentiality and care.
The hm999 Responsible Gaming Framework
Responsible gaming is not just a feature at hm999 — it is a core part of how we operate. The following principles guide every decision we make regarding player protection across Bangladesh.
Transparency
We clearly communicate odds, house edges, and the nature of randomness in all our games. Players are never misled about their chances of winning.
Player Autonomy
We respect every player's right to make informed choices. Our tools empower you to define your own limits without judgment or pressure.
Immediate Action
When a player requests a protective measure — whether a deposit limit reduction, time-out, or self-exclusion — hm999 acts without delay. No waiting, no barriers.
Genuine Care
Our support team is trained to handle responsible gaming conversations with empathy and discretion. We are here to help, not to judge. Every player matters to us.
Enjoy hm999 — Within Your Limits
You have read our responsible gaming guidelines. When you play within your means, betting and casino games are a fun and exciting form of entertainment. Explore cricket, slots, and live casino at hm999 — and remember, our support team is always here if you need us.
21+ only. Gambling can be addictive. Please play responsibly. Use the tools on this page to stay in control.