hm999 Terms & Conditions

1 Acceptance of Terms

By accessing, registering, or using the hm999 online betting and casino platform (the "Platform"), available at https://hm999.io, you ("User", "Player", "You") agree to be bound by these Terms & Conditions (the "Agreement"), our Privacy Policy, and any additional rules, guidelines, or policies published on the Platform from time to time. This Agreement constitutes a legally binding contract between you and hm999.

If you do not agree with any part of these terms, you must immediately cease use of the Platform and close your account. Continued use of the Platform following any update to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review this Agreement periodically for changes.

These Terms & Conditions are written in English and the English version shall prevail in all cases. hm999 operates in the Bangladesh market and all monetary references use Bangladeshi Taka (৳ BDT) unless otherwise stated.

2 Eligibility & Registration

To register and use the hm999 Platform, you must satisfy all of the following eligibility requirements:

• You are at least 21 years of age at the time of registration. hm999 operates a strict 21+ policy and will not knowingly provide services to persons under this age.
• You are registering voluntarily on your own behalf and not on behalf of any third party.
• You are not a current employee, director, officer, or agent of hm999, nor an immediate family member of any such person.
• You have not previously been excluded or banned from the Platform or had a previous hm999 account closed for violations of this Agreement.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by local law.
• You are of sound mind and are not acting under duress, coercion, or the influence of substances that impair your judgment.

Each User may hold only one (1) hm999 account. Creating duplicate or multiple accounts is strictly prohibited and will result in the suspension or permanent closure of all accounts associated with the same individual, device, or payment method. Any balances held in duplicate accounts may be forfeited.

During registration, you agree to provide accurate, complete, and current information. hm999 reserves the right to request supporting documentation to verify your identity, age, and payment method at any stage. Providing false or misleading information is grounds for immediate account closure.

3 Account Responsibilities

You are solely responsible for all activity that occurs under your hm999 account. This includes all bets placed, games played, transactions made, and communications sent from your account. hm999 will not be held liable for any losses arising from unauthorised use of your account where you have failed to take reasonable steps to protect your login credentials.

You must keep your password confidential at all times. You must not share your hm999 login details with any other person. If you suspect that your account has been accessed without your authorisation, you must notify hm999 immediately by contacting [email protected]. hm999 will take reasonable steps to investigate and secure your account upon receiving such notification.

You must keep your registered contact details — including your email address and mobile number — up to date at all times. hm999 will use these details to send you important account-related communications. Failure to maintain accurate contact details may result in delayed withdrawal processing or account verification difficulties.

hm999 reserves the right to suspend or close any account where we reasonably believe the account is being used fraudulently, in breach of these terms, or in a manner that poses a risk to the integrity of the Platform or other users.

4 Deposits & Withdrawals

All deposits and withdrawals on the hm999 Platform are processed in Bangladeshi Taka (৳ BDT). hm999 supports the following payment methods for Bangladesh players:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• Bangladeshi bank transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International cards where supported: Visa, Mastercard

A minimum deposit of ৳500 applies per transaction. Minimum withdrawal amounts and processing times may vary depending on the payment method selected. hm999 aims to process withdrawal requests promptly; however, additional time may be required for identity verification checks on first-time or large withdrawals.

All funds deposited into your hm999 account must originate from a payment method registered in your own name. Deposits from third-party accounts or payment methods belonging to another person are strictly prohibited. hm999 reserves the right to return funds to the source payment method if we identify a third-party deposit and to suspend the account pending investigation.

hm999 does not charge fees on standard deposits and withdrawals; however, your payment provider or bank may apply their own transaction charges. You are responsible for any such third-party fees. hm999 is not responsible for delays caused by payment processors, banking systems, or mobile financial service providers.

5 Bonuses & Promotions

hm999 may offer welcome bonuses, reload bonuses, free bets, cashback, and other promotional offers to eligible players from time to time. All bonuses and promotions are subject to specific terms, including wagering requirements, minimum odds restrictions, eligible game categories, time limits, and maximum withdrawal caps. The full terms for each promotion will be published alongside the offer.

General bonus conditions that apply across all hm999 promotions include:

• Bonus funds must be wagered the specified number of times before any associated winnings can be withdrawn.
• Only one bonus may be active on your account at any time, unless the specific promotion terms state otherwise.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through coordinated betting, hedging, or systematic abuse will be considered a breach of these terms.
• hm999 reserves the right to cancel a bonus and associated winnings if we determine that the bonus was claimed in a manner inconsistent with the intended terms of the promotion.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated in the promotion terms.

hm999 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. If hm999 identifies that a player has provided false information to claim a bonus, hm999 reserves the right to reclaim the bonus amount and any winnings generated from it.

6 Betting Rules

All sports bets placed on the hm999 Platform are governed by these Terms & Conditions and the specific betting rules applicable to each sport and market type. By placing a bet, you confirm that you have read and accept the relevant rules for that market.

The following general betting rules apply across all markets on hm999:

• Bets are final once confirmed. You may not cancel, amend, or reverse a placed bet except where permitted by a specific market's cash-out feature.
• Minimum and maximum bet stake limits apply per market and per event. These limits may vary by sport, competition, and player account status.
• hm999 reserves the right to void any bet placed in error — including bets placed at clearly incorrect odds — and to refund the stake to the player's account.
• If an event is postponed, abandoned, or cancelled, bets will be settled in accordance with the applicable sport-specific rules. In most cases, postponed events are voided and stakes are returned unless the event is rescheduled and completed within a specified period.
• In-play (live) betting is offered on selected markets. In-play odds are updated in real time; any bets placed during a temporary suspension of in-play markets will be voided.
• hm999 uses commercially available odds provided by third-party data suppliers. While we strive for accuracy, hm999 is not liable for errors in odds data originating from third-party providers, and bets placed on palpably incorrect odds may be voided.

Cricket markets, including BPL, IPL, T20 World Cup, ICC tournaments, and bilateral series, are among the most popular on hm999. Specific cricket betting rules — including rules on match result, top batsman, total runs, and player performance markets — are detailed in the cricket section of the Platform.

7 Casino & Game Rules

The hm999 Casino offers live casino table games, slots, and other gaming products. All games are provided by third-party software studios including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own specific rules, which are accessible from within the game interface.

All slot games and RNG-based casino games on the hm999 Platform use certified Random Number Generator (RNG) technology. RNG certification ensures that game outcomes are genuinely random and cannot be predicted or manipulated by the player or by hm999. Return-to-player (RTP) percentages for individual games are determined by the game provider and are displayed within each game's information section.

Live casino games are broadcast in real time from dedicated studio environments operated by the relevant game provider. In the event of a technical failure — including disconnection, power outage, or server interruption — during a live game, the round will be settled according to the outcome that was recorded by the game provider's system at the time of disconnection. hm999 accepts no liability for losses arising from technical failures beyond our reasonable control.

8 Prohibited Conduct

The following activities are strictly prohibited on the hm999 Platform. Engaging in any of the following may result in immediate account suspension, permanent ban, forfeiture of account balance, and referral to relevant authorities:

• Creating more than one account per person, household, device, or shared IP address
• Providing false, misleading, or fraudulent personal information during registration or account verification
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform
• Colluding with other players to gain an unfair advantage in any game or betting market
• Match-fixing, spot-fixing, or placing bets based on inside knowledge of a sporting event's predetermined outcome
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity
• Exploiting bonus offers, promotional codes, or referral schemes in bad faith or in a coordinated manner
• Attempting to hack, reverse-engineer, or otherwise interfere with the technical systems of the Platform
• Sharing or selling access to your hm999 account to any other person
• Using the Platform while under the age of 21

hm999 actively monitors activity on the Platform for signs of fraudulent or prohibited behaviour using both automated systems and manual review processes. Where prohibited conduct is identified, hm999 reserves the right to take immediate action without prior notice, including withholding pending withdrawals during the course of an investigation.

9 Intellectual Property

All content on the hm999 Platform — including but not limited to the brand name hm999, logos, graphics, images, text, software, game interfaces, and page layouts — is the intellectual property of hm999 or its respective third-party licensors. All rights are reserved.

You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content on the Platform without the express prior written consent of hm999. Unauthorised use of any hm999 intellectual property may result in legal action.

Game software, titles, and artwork provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the intellectual property of their respective owners. hm999 operates these games under licence and does not claim ownership over third-party content.

10 Privacy & Data

hm999 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy.

hm999 uses your personal data for purposes including account management, identity verification, payment processing, fraud prevention, customer support, and the provision of responsible gaming tools. We do not sell your personal data to unrelated third parties. For full details of how hm999 handles your data, please review our Privacy Policy.

All data transmitted between your device and the hm999 Platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. Account passwords are stored using industry-standard hashing. Despite these measures, no online system is completely immune to security risks; you acknowledge this limitation by using the Platform.

11 Limitation of Liability

To the fullest extent permitted by applicable law, hm999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform. This includes, without limitation, loss of profits, loss of data, loss of opportunity, or loss of goodwill.

hm999's total liability to you for any claim arising from your use of the Platform shall not exceed the total amount of funds deposited by you into your hm999 account in the ninety (90) days immediately preceding the event giving rise to the claim.

hm999 makes no warranty that the Platform will be available without interruption or free from errors. We reserve the right to suspend the Platform for scheduled or emergency maintenance at any time. Outages, delays, or errors caused by third-party service providers — including payment processors, game studios, and internet service providers — are outside our control and do not constitute a breach of this Agreement.

Nothing in this Agreement excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12 Responsible Gaming

hm999 is committed to promoting responsible gambling and providing a safe environment for players aged 21 and above. We recognise that gambling can become problematic for some individuals and we actively provide tools to help players manage their activity on the Platform.

The following responsible gaming tools are available to all registered hm999 players on request:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend on the Platform in a single session or over a defined period.
• Cooling-Off Period: Take a short break from the Platform for a defined period (typically 24 hours to 6 weeks).
• Self-Exclusion: Permanently or temporarily exclude yourself from accessing the hm999 Platform. Self-exclusion requests are processed within 24 hours of receipt.

If you are concerned that your gambling behaviour may be becoming harmful, please visit our Responsible Gaming page for further guidance and support resources. You may also contact our support team at [email protected] to request any of the responsible gaming tools listed above.

13 Amendments & Termination

hm999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, hm999 will notify registered users via the email address associated with their account or through a notice displayed on the Platform. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised terms.

You may close your hm999 account at any time by contacting [email protected]. Any pending bets at the time of account closure will be settled in accordance with the applicable rules. Verified funds remaining in your account at the time of closure will be returned to your registered payment method, subject to completion of any applicable verification requirements.

hm999 reserves the right to suspend or terminate your account at any time and without prior notice if we determine that you have breached any provision of this Agreement, provided false information, engaged in prohibited conduct, or if continued operation of your account poses a risk to the Platform, other users, or hm999 as a business.

14 Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with applicable law. hm999 operates as an online platform and serves players in the Bangladesh market. Any dispute arising out of or in connection with this Agreement shall first be referred to hm999's customer support team for informal resolution.

If a dispute cannot be resolved informally, you agree to engage in good-faith mediation before commencing any formal legal proceedings. hm999 will provide details of the applicable dispute resolution process upon request by contacting [email protected].

In the event of any conflict between the English version of these Terms & Conditions and any translation, the English version shall prevail. These terms are written in English and the English text is the definitive and authoritative version of this Agreement.

15 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, your hm999 account, or any other aspect of the Platform, please contact the hm999 support team using the details below.

For responsible gaming support, self-exclusion requests, deposit limit adjustments, or account closure requests, please include the relevant details in your support email and our team will respond promptly. All support communications are handled in English.